Full support for your research and development
From product selection and custom development to documentation and after-sales, our team supports you so you can focus on the science.
Dedicated service pages
Recombinant antibody expression and recombinant antigen expression—the directory lists all entries.
Services
Selection, custom, documentation and after-sales.
Product selection & protocol design
We help you choose the right recombinant proteins, cytokines and reagents for your application and provide usage and protocol advice.
- Target and pathway matching
- Dosage and format
- Positive/negative controls
Custom expression & process development
Gene construction, expression system selection, purification and formulation. From mg to g scale.
- Mammalian / microbial expression
- Purification and refolding
- Formulation and stability
Documentation & regulatory support
COA, SDS, QC reports, activity data and custom technical documents for publications, IND and audits.
- Batch traceability
- Custom technical files
- Compliance support
After-sales & troubleshooting
Our technical team helps with activity issues, storage and handling, and suggests alternatives when needed.
- Activity and stability
- Storage and reconstitution
- Alternative options
How to get support
Follow these steps for selection, custom or after-sales.
Submit request
Use the form, email or phone to describe your need (product selection, custom, documents or after-sales).
Confirmation
We will contact you within 1 business day to confirm details and timeline.
Proposal & quote
We provide selection, custom proposal or document list, and quote if needed.
Delivery
Products, documents or troubleshooting as agreed, with follow-up on your feedback.
Quick links
FAQ
How do I find product information?
Search by product code, name or CAS on the site, or browse by category. Product pages include specs, storage, activity and document links.
How do I download documents?
SDS, COA, QC and manuals are on each product page. For batch or historical documents, use the Document Center or contact us.
How do I request a quote or sample?
Add items to the RFQ list or use “Request sample” on the product page. Sales will reply within 24 hours.
Do you offer custom expression?
Yes. We support non-catalog gene construction, expression and purification (HEK293, CHO, E. coli, etc.). Submit your request via Contact or the support form.
What is the response time for technical support?
We aim to reply within 1 business day. For urgent issues, call during business hours.
Need help?
We respond quickly to product, custom and after-sales requests.
Set email in Admin → Site settings
Reply within 24hSet phone in Admin → Site settings
Mon–Fri 9:00–18:00